About the Products

Q: What are your incense sticks made of?
A: Our incense is hand-dipped using premium fragrance oils and natural ingredients. We create each stick with care to ensure a clean, calming burn.

Q: How long does each incense stick burn?
A: On average, each stick burns for about 45 minutes, filling your space with long-lasting fragrance.

Q: Do your incense sticks contain any harmful chemicals?
A: No—our incense is free from harmful additives. We focus on creating scents that are safe to enjoy and made with peace of mind.

Q: What makes your incense different from store-bought brands?
A: Our incense is small-batch, hand-dipped, and made with intention. Each stick is crafted to support self-care and create an atmosphere of calm—not just fragrance.

Usage & Safety

Q: How do I properly light and burn incense?
A: Light the tip of the stick until it catches fire, let it burn for a few seconds, then gently blow it out. Place it in a heat-safe holder and enjoy as the smoke carries the scent.

Q: Is it safe to burn incense every day?
A: Yes, incense can be burned daily. Just be sure to keep your space well-ventilated.

Q: Can incense be used around pets or children?
A: Incense should always be used with care around pets and children. Keep it out of reach and burn it in a well-ventilated area.

Q: What’s the best way to put out an incense stick?
A: You can gently press the lit end into a heat-safe dish or holder until it stops burning. Save the rest to relight later.

Orders & Shipping

Q: How long will it take to receive my order?
A: Orders are usually processed within 2–3 business days. Shipping times vary, but you’ll receive tracking info as soon as your order is on the way.

Q: Do you offer international shipping?
A: At this time, we primarily ship within the U.S. We’re working on expanding worldwide soon!

Q: How can I track my order?
A: Once your order ships, you’ll get an email with a tracking link so you can follow your package every step of the way.

Q: Do you accept returns or exchanges?
A: Because our incense is a consumable product, we’re unable to accept returns or exchanges once your order has shipped.

Q: Why don’t you allow returns?
A: Since incense is a personal and consumable item, we cannot restock or resell it for safety reasons. This policy ensures every customer receives fresh, untouched products.